Tuesday, 4 May 2010

Engineering and service improvements

As you'll remember, our initial aim was to get us all safely beyond the 1st April cut off point: that involved creating a kind of broadband lifeboat and hurling us all into it. Not surprisingly the lifeboat is struggling to keep above water under the weight of 36 of us.

To continue the metaphor, what we're doing today is helping to build the big spacious ocean-going cruiser into which we will all climb (elegantly) later this month.

In less flowery language all this means that today the telecoms which double our bandwidth - to 16mb - were installed. Within a fortnight we will be able to complete the expansion process which will mean a much smoother service for everyone. Not least, it will ease congestion.

If we add a third line - and its being considered - users will find the service truly electric.

The bad news is that today we had some service interruptions whilst our engineers were at work - and more can be expected on or around 20th, when various bits of equipment will be replaced and the new upgraded service come into operation.

Please bear with us: you'd be astonished how complicated all this is to organise. We'll keep disruption to a minimum.