A quick note to let you know that the first stage of our service enhancement will be in operation from early July.
We'll be installing an expensive piece of new eqiupment with the result that we can double the bandwidth available to the network. This should help ease the (sometimes horrifically) low upload speeds experienced by some users, and the wobbly on-off experience of others.
During July we will expand our bandwidth by a further 50 per cent.
The result of this substantial investment will be - we hope - a vastly improved service.
Monday, 14 June 2010
Thursday, 10 June 2010
Expanding the service...
We've had some problems with BT - whose website said they offered line bonding, but whose call centre insists they don't - and from the suppliers of the Netgear equipment we need to install to manage network resources. But when that is resolved - a fortnight - we'll be able to improve everyone's upload speed, and add 10-15 new users. I'll keep this site updated - and will be writing to the new users.
Are you using a wireless router at home?
A word of help for those of our users who have wireless routers in their houses.
As you know, our service is delivered through a customer unit fixed (usually) to the eves of your houses. The signal comes in and via ethernet is plugged into your computer. Several users plug the connection into their own wireless router instead.
Please bear in mind that if your internet service drops out, or becomes wobbly, the first thing to do is RESTART YOUR WIRELESS ROUTER. This is almost certainly the cause of the problem (rather than a problem with Lingen Broadband...). If that doesn't work then re-start the Lingen Broadband customer unit AND THEN restart your wireless router, too.
If that doesn't work then please try connecting our service directly into your computer. If you still can't connect to the internet then its definitely our problem - in which case give us a call immediately. When you call please leave your name and number clearly - it will speed things up.
As you know, our service is delivered through a customer unit fixed (usually) to the eves of your houses. The signal comes in and via ethernet is plugged into your computer. Several users plug the connection into their own wireless router instead.
Please bear in mind that if your internet service drops out, or becomes wobbly, the first thing to do is RESTART YOUR WIRELESS ROUTER. This is almost certainly the cause of the problem (rather than a problem with Lingen Broadband...). If that doesn't work then re-start the Lingen Broadband customer unit AND THEN restart your wireless router, too.
If that doesn't work then please try connecting our service directly into your computer. If you still can't connect to the internet then its definitely our problem - in which case give us a call immediately. When you call please leave your name and number clearly - it will speed things up.
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