ingen Community Broadband believes passionately in delivering the best possible user experience. Should you have an issue with any aspect of our service there are a number of ways that we can try to resolve your query.
If you wish to query any aspect of the service provided you should phone (01544) 262 896 or write to Company Secretary (Judith Phillips) at Lingen Village Hall, Lingen, Bucknell, Shropshire SY7 0DY. Lingen Community Broadband will try to resolve your query in 3 days.
If you remain dissatisfied with the solution or explanation offered we request that you raise a formal complaint by writing to the Company Secretary at Lingen Village Hall, Lingen, Bucknell, Shropshire SY7 0DY.
Lingen Community Broadband will respond by acknowledging all written complaints within 5days . We aim to resolve customer complaints within 7 to 10 working days.
If we have been unable to resolve a complaint satisfactorily after 12 weeks you may refer the complaint to an independent arbitrator. Lingen Community Broadband is a member of Communications and Internet Services Adjudications Scheme (CISAS). This is an Ofcom approved arbitrator. They may be contacted at:
CISAS ,24 Angel Gate, City Road, London EC1V 2PT telephone 020 7520 3827, fax 020 7520 3829, E-mail info@cisas.org.uk ; Web site www.cisas.org.uk
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