EXISTING USERS PLEASE NOTE:
Please leave your customer units (the boxes attached to the house) powered from now until at least 2nd April: keep it plugged in and switched on. Our engineer will be remotely updating its software ready for the transfer – and the transfer itself on 1st April requires the unit to be powered. If the unit is not left powered and plugged into the mains, your broadband service will not operate after 1st April.
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