We've now joined IPSA - the Internet Service Providers Association - a trade body that will help by providing us with information and advice, and make sure we keep our standards up. IPSA membership gives us access to the complaints adjudication service which we need to have to meet OfCom requirements.
We're rapidly learning that running a community broadband service involves a lot of red tape...
You can find IPSA at www.ispa.org.uk
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